Delivery & Returns

 

Delivery Policy

1. Introduction

1.1     This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website.
1.2     This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale

 

2. Delivery Cost

2.1     We offer free standard delivery to all mainland UK addresses.

2.2     All International orders will be subject to delivery charges (including vat) as follows;
- within Europe £9.95
- outside of Europe £19.95.

 

3. Collection
If the initial delivery attempt is unsuccessful, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection, which is normally two weeks.

 

4. Delivery problems
If you experience any problems with a delivery, please contact us.

 

Returns Policy

This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

For all orders placed through the website, or by phone, we offer a 30-day money back guarantee. Use the SoeMac, and if not entirely happy, return it to us in the original packaging, within 30 days from receipt, and we will give a full refund. To expedite this process, it is advised to call 01388.827210 or 07957.828891, or send an email to info@soemac.com 

Returns need to be sent to;

SOE Health Ltd, 42D Derby Road, Beeston, Nottingham NG9 2TG

We guarantee all parts for 2 years. If you encounter any defects in this period, we will correct these free of charge. Again, please contact us as above, and follow instructions.